Shipping Policy

Segol Shipping Policy

 Welcome to Segol. We provide dedicated shipping services within the Ontario, ensuring that our exceptional self-watering pots and plants reach you in impeccable condition. This Shipping Policy details the terms and rates applicable to the delivery of our products.

 

 

Shipping Rates

 - Enjoy FREE shipping on all orders within Ontario for Pots and Accessories.
 - For other Canadian and US provinces, shipping rates are based on Canada Post rates.
 - Please note that products in the planted section are not shipped; they are only available for in-person purchase.

 

Delivery Time Frames

 We endeavor to dispatch orders within 1-2 business days upon order confirmation. Estimated delivery times within the GTA are as follows but are not guaranteed and may be subject to delays:

  • Standard Delivery: Approximately 3-5 business days
  • Expedited Delivery: Available upon request with additional charges

 

Processing Time

Orders are processed during our operational hours: Monday to Friday, 9:00 AM - 5:00 PM, excluding public holidays.

 

Order Tracking

Once your order is dispatched, you will receive a shipment confirmation with a tracking number and a link to follow the delivery status.

 

Packaging Standards

 Segol is committed to sustainability and the integrity of our products. Plants and pots are packed with the utmost care, utilizing materials that offer protection while being environmentally conscious.

 

Damages and Return Policy

 If your items are damaged, we ask that you contact us within 24 hours of receipt. Please refer to our Return Policy for instructions on proceeding with a claim.

 

Adverse Conditions

 Segol recognizes that certain weather conditions may pose a risk to the quality of our plants during transit. In such events, we reserve the right to postpone delivery until safer conditions prevail.

 

Customer Service Inquiries

 For additional information or assistance with your shipping needs, our customer service team is available at:

Email:  info@segol.com

Phone Number: 6479675050 

We are dedicated to ensuring that your experience with Segol is seamless from our store to your doorstep.

 

Policy Amendments

 Segol reserves the right to modify, alter, or update this Shipping Policy at our discretion. All changes will be published on our website and effective immediately upon posting.

By finalizing your purchase with Segol, you acknowledge and agree to the terms outlined in this Shipping Policy.