Return Policy

Segol Return Policy

Your satisfaction is our top priority at Segol. We understand that there are times when you may need to return a product. Our Return Policy is designed to provide a straightforward and hassle-free returns process.


Return Period

You have 14 days from the delivery date to return.


Conditions for Return

You must notify us within 48 hours of receipt for returns due to a change of mind. Please get in touch with us via WhatsApp at 647-967-5050 or email at with your order number, the item(s) you wish to return, and the reason for return. Our customer service team will assist within 24 hours.

If your item is received damaged, immediately send photographic evidence to We will facilitate an exchange or refund and cover the cost of return shipping.


Non-returnable Items

Custom-planted pots and live plants are final sale and cannot be returned.


Return Shipping

Return shipping costs are the customer's responsibility unless the item is incorrect or damaged.

We advise using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a credit will automatically be issued to your original payment method within a few days.

Late or Missing Refunds

If you have not received a refund, re-check your bank account and contact your credit card company. If you still need to receive the refund, please contact us at

Important Note

Refunds will be processed using the original method of payment. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is earliest.

Amendments to the Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website.


For any queries regarding our Return Policy, please reach out to us at:


Phone: 6479675050

Your purchase through our website indicates your acceptance of our Return Policy.